Epic Games Store Login Error LS-0017 – Proven Fixes (2026)

Table of Contents

• Why Epic Games Store Login Error LS-0017 Happens
• 1. Check Epic Games Server Status
• 2. Restart the Epic Games Launcher
• 3. Clear the Epic Games Launcher Webcache
• 4. Run Epic Games Launcher as Administrator
• 5. Disable VPN or Proxy
• 6. Reset Your Epic Games Password
• 7. Verify Your Login Credentials
• 8. Test Login in a Browser
• 9. Add Epic Games Launcher to Firewall Exceptions
• 10. Reinstall the Epic Games Launcher
• Advanced Troubleshooting for Epic Games Store Login Error LS-0017
• Conclusion
• FAQ

Hub: Gaming Errors Hub

Quick Answer
An Epic Games Store login error LS-0017 typically occurs when the launcher cannot authenticate your account due to server issues, corrupted cache, network interference, or incorrect credentials. The fastest fixes include checking Epic’s server status, restarting the launcher, clearing the webcache folder, and disabling VPN or proxy services. If the error persists, resetting your password, running the launcher as administrator, or reinstalling the launcher often resolves the problem immediately.

Why Epic Games Store Login Error LS-0017 Happens

When an Epic Games Store login error LS-0017 appears, it prevents you from accessing your Epic Games account through the desktop launcher. The error may display simply as “Login Error LS-0017” or be accompanied by messages like “Request Could Not Be Completed” or “Sorry, you are visiting our service too frequently”[reference:0]. Understanding why Epic Games Store login error LS-0017 happens is the first step toward fixing it.

The most common cause is server-side issues. Epic Games’ authentication services can experience outages or heavy load, making it impossible to log in[reference:1]. If Epic Online Services, Login, or Account services are degraded, the launcher may reject your login attempt[reference:2].

Corrupted launcher cache is another frequent culprit. Over time, the Epic Games Launcher stores temporary web files that can become outdated or corrupted, interfering with the login process[reference:3]. Similarly, network interference from VPNs, proxy servers, or firewalls can block the launcher’s connection to Epic’s authentication servers[reference:4].

Other potential causes include incorrect login credentials, browser cookie issues (if logging in through the launcher’s embedded browser), two-factor authentication delays[reference:5], and damaged launcher installation files[reference:6]. For more gaming troubleshooting, visit our Gaming Errors Hub.

1. Check Epic Games Server Status

Before diving into complex fixes, verify if the Epic Games Store login error LS-0017 is caused by server-side issues. Epic’s authentication services can experience outages or heavy load[reference:8].

1. Visit Epic Games’ official server status page[reference:9].
2. Check if Epic Online Services, Login, or Account services are listed as “Degraded Performance” or “Outage”[reference:10].
3. If a widespread outage is confirmed, wait 30–60 minutes for Epic engineers to resolve it[reference:11].
4. Avoid repeated login attempts during an outage—this can trigger temporary rate limits[reference:12].

2. Restart the Epic Games Launcher

A simple restart can resolve temporary glitches causing the Epic Games Store login error LS-0017. A clean reboot clears stuck background processes and cached login tokens[reference:13].

1. Right-click the Epic Games Launcher icon in the system tray and select “Exit”.
2. Press Ctrl + Shift + Esc to open Task Manager and ensure no Epic processes are running.
3. Restart the Epic Games Launcher and try logging in again.
4. If the error persists, restart your PC to clear any lingering system-level issues[reference:14].

3. Clear the Epic Games Launcher Webcache

Corrupted webcache files are a common cause of Epic Games Store login error LS-0017. Clearing the cache removes outdated or corrupted files that may be interfering with the login process[reference:16].

1. Close the Epic Games Launcher completely.
2. Press Windows + R, type %localappdata%\EpicGamesLauncher\Saved, and press Enter.
3. Find the webcache folder (it may be hidden—enable “Hidden items” in File Explorer).
4. Delete the webcache folder.
5. If you also see a webcache_4147 folder, delete it as well.
6. Restart the Epic Games Launcher and try logging in again.

4. Run Epic Games Launcher as Administrator

Running the launcher with administrative privileges can resolve permission-related Epic Games Store login error LS-0017 issues[reference:17].

1. Close the Epic Games Launcher completely.
2. Right-click the Epic Games Launcher shortcut and select “Run as administrator”.
3. Try logging in again.
4. If the error is resolved, make this permanent: right-click the shortcut > Properties > Compatibility tab > check “Run this program as an administrator”.
5. Click Apply and OK.

5. Disable VPN or Proxy

VPNs and proxy servers are frequent hidden culprits behind the Epic Games Store login error LS-0017. Epic Games specifically recommends disconnecting from VPN or proxy services when experiencing login issues[reference:18].

1. Disconnect any active VPN connection.
2. Disable Proxy: Press Windows + I to open Settings > Network & Internet > Proxy.
3. Toggle off “Use a proxy server”.
4. Restart the Epic Games Launcher and try logging in again.

6. Reset Your Epic Games Password

If your credentials are correct but you still see an Epic Games Store login error LS-0017, resetting your password can clear any authentication flags[reference:20].

1. Visit the Epic Games Forgot Password page[reference:21].
2. Enter the email address associated with your Epic Games account.
3. Follow the instructions in the password reset email.
4. Create a new, strong password.
5. Try logging in with your new password.

7. Verify Your Login Credentials

Simple credential errors are a common cause of the Epic Games Store login error LS-0017. Verify that you are using the correct email and password[reference:23].

1. Check that you are using the correct email address for your Epic Games account.
2. Ensure Caps Lock is off and your keyboard is set to the correct language.
3. If you have multiple Epic accounts, make sure you’re using the right one.
4. Try logging in via the “Sign in with email” option instead of using a console or platform login[reference:24].

8. Test Login in a Browser

Testing your login in a browser can help determine if the Epic Games Store login error LS-0017 is launcher-specific or account-wide.

1. Open a web browser and go to the Epic Games login page[reference:26].
2. Try logging in with your Epic Games credentials.
3. If the browser login works, the issue is with the launcher.
4. If the browser login also fails, the issue is with your account or Epic’s servers.
5. Try logging in from an Incognito/Private window or an alternate browser[reference:27].

9. Add Epic Games Launcher to Firewall Exceptions

Firewalls and antivirus software can block the Epic Games Launcher’s network access, triggering an Epic Games Store login error LS-0017[reference:28].

1. Open Windows Security > Firewall & network protection.
2. Click “Allow an app through firewall”.
3. Click “Change settings” (you may need administrator permissions).
4. Find Epic Games Launcher in the list and ensure both “Private” and “Public” boxes are checked.
5. If it’s not listed, click “Allow another app” and browse to the Epic Games Launcher executable.
6. Click OK and restart the launcher.
7. Temporarily disable your third-party antivirus software to test if it’s blocking the connection[reference:29].

10. Reinstall the Epic Games Launcher

If none of the above methods resolve the Epic Games Store login error LS-0017, a fresh installation is the next logical step. Reinstalling removes deeply corrupted configuration files that may be causing the issue[reference:30].

1. Open Settings > Apps > Installed apps.
2. Find Epic Games Launcher and click Uninstall.
3. After uninstallation, navigate to %localappdata%\EpicGamesLauncher and delete any remaining folders.
4. Restart your PC.
5. Download the latest version of the Epic Games Launcher from the official Epic Games website.
6. Install the launcher and try logging in.

Advanced Troubleshooting for Epic Games Store Login Error LS-0017

If none of the standard methods resolve the Epic Games Store login error LS-0017, deeper system issues may be involved. Here are advanced solutions for persistent cases.

Check Your System Date and Time:

1. Incorrect system time can cause authentication failures[reference:31].
2. Right-click the time in the taskbar and select “Adjust date/time”.
3. Enable “Set time automatically” and “Set time zone automatically”.
4. Click “Sync now” and restart the launcher.

Disable IPv6:

1. IPv6 compatibility issues can interfere with Epic’s authentication servers.
2. Press Windows + R, type ncpa.cpl, and press Enter.
3. Right-click your active network connection and select Properties.
4. Uncheck “Internet Protocol Version 6 (TCP/IPv6)”.
5. Click OK and restart your PC.

Change DNS to Google Public DNS:

1. Incorrect DNS settings can prevent the launcher from resolving Epic’s authentication servers[reference:32].
2. Press Windows + R, type ncpa.cpl, and press Enter.
3. Right-click your active network connection and select Properties.
4. Select “Internet Protocol Version 4 (TCP/IPv4)” and click Properties.
5. Select “Use the following DNS server addresses”.
6. Set Preferred DNS server to 8.8.8.8 and Alternate DNS server to 8.8.4.4.
7. Click OK and restart your PC.

Flush DNS Cache:

1. Open Command Prompt as Administrator.
2. Type ipconfig /flushdns and press Enter[reference:33].
3. Restart your PC and test the launcher.

Contact Epic Games Support:

1. If all else fails, submit a ticket to Epic Games Support.
2. Provide details about the error and the steps you have already tried[reference:34].

For more gaming troubleshooting, explore our Gaming Errors Hub.

Conclusion

Encountering an Epic Games Store login error LS-0017 is frustrating, especially when you’re trying to access your games. However, the vast majority of cases are resolved with the methods above. Start with the simplest fixes—checking server status and restarting the launcher—before progressing to more advanced solutions like clearing the webcache, disabling VPN, or reinstalling the launcher.

If you have tried every fix and the Epic Games Store login error LS-0017 still persists, consider that the problem may be server-side. Check Epic’s status page for any ongoing outages. For broader gaming troubleshooting, explore our Gaming Errors Hub.

For similar launcher and login issues on other platforms, check out our guides on EA App Unrecoverable Error or Ubisoft Connect Currently Unavailable.

Related Guides

• Gaming Errors Hub
• EA App Unrecoverable Error
• Ubisoft Connect Currently Unavailable
• Epic Games Launcher High CPU Usage
• How to Clear Cache
• DNS Server Not Responding Windows 11
• How to Run Steam as Administrator
• Windows 11 Running Slow Fix
• Fortnite Network Connection Lost
• Valorant VAN Error Codes

FAQ