Teams “Something Went Wrong” Loop? 9 Proven Fixes (2026)

Table of Contents

• Why the Teams “Something Went Wrong” Loop Occurs
• Method 1: Restart Microsoft Teams Completely
• Method 2: Clear Microsoft Teams Cache
• Method 3: Check Your Internet Connection
• Method 4: Disable VPN and Proxy
• Method 5: Update Microsoft Teams
• Method 6: Reset Microsoft Teams
• Method 7: Run Teams in Compatibility Mode (Windows)
• Method 8: Uninstall and Reinstall Microsoft Teams
• Method 9: Check Microsoft Server Status
• Frequently Asked Questions

Teams Something went wrong loop is one of the most frustrating issues Microsoft Teams users face. When the Teams Something went wrong loop occurs, the application gets stuck in an endless cycle of errors, preventing you from joining meetings, sending messages, or accessing your files. According to Microsoft’s official support documentation, this error typically occurs when Teams encounters a persistent authentication issue, corrupted cache, or network problem. This guide covers every possible cause and provides clear, step-by-step fixes to resolve the Teams Something went wrong loop on Windows and Mac devices.

For more Microsoft Teams troubleshooting guides, visit our Microsoft Office Troubleshooting Hub. You can also check our guide on Teams connection errors, our guide on audio issues, and our guide on camera problems for additional help.

For additional assistance, refer to Microsoft’s official Teams support page and check the server status at DownDetector.

Why the Teams “Something Went Wrong” Loop Occurs

Several factors can cause the Teams error loop. According to Microsoft’s support documentation and community experts, the issue is often related to corrupted cache, authentication failures, or network problems.

Here are the most common reasons why the Teams Something went wrong loop happens:

• Corrupted Teams Cache: Over time, cached files can become corrupted and cause the application to enter an error loop.
• Authentication Issues: Problems with your Microsoft account or authentication tokens can cause persistent errors.
• Network Connectivity Problems: Unstable internet connections, VPNs, or proxies can block Teams from connecting to Microsoft’s servers.
• Corrupted User Profile: The Teams user profile may have become corrupted.
• Outdated Teams Version: An outdated version of Teams may contain bugs that cause error loops.
• Microsoft Server Outage: Microsoft’s servers may be down or experiencing issues.
• Incorrect Date and Time Settings: Incorrect system date and time can cause SSL certificate validation failures.

Method 1: Restart Microsoft Teams Completely

Restarting Microsoft Teams completely is the quickest fix for the Teams Something went wrong loop. According to Microsoft’s support documentation, many issues can be resolved by fully closing and reopening the application.

1. Right-click the Teams icon in the system tray (bottom-right corner of the taskbar).
2. Select “Quit” to fully close Teams.
3. Wait a few seconds.
4. Press Ctrl+Shift+Esc to open Task Manager.
5. Look for any Microsoft Teams processes in the Processes tab.
6. If any Teams processes are still running, select them and click “End Task”.
7. Launch Teams again from the Start menu or desktop shortcut.
8. Check if the error loop is resolved.

Method 2: Clear Microsoft Teams Cache

Corrupted cache files are one of the most common causes of the Teams Something went wrong loop. According to Microsoft’s support documentation, clearing the Teams cache is a recommended solution.

On Windows:

1. Right-click the Teams icon in the system tray and select “Quit”.
2. Press Windows + R to open the Run dialog.
3. Type %appdata%\Microsoft\Teams and press Enter.
4. Delete the contents of the following folders:
   • Cache
   • Code Cache
   • GPU Cache
   • blob_storage
   • databases
   • Local Storage
   • Session Storage
   • tmp
5. Restart your computer and relaunch Teams.

On Mac:

1. Right-click the Teams icon in the menu bar and select “Quit”.
2. Open Finder and press Cmd + Shift + G.
3. Type ~/Library/Application Support/Microsoft/Teams and press Enter.
4. Delete the contents of the Cache, Code Cache, and GPU Cache folders.
5. Restart your Mac and relaunch Teams.

Method 3: Check Your Internet Connection

Teams requires a stable internet connection to function properly. If the Teams Something went wrong loop appears, the issue may be network-related.

1. Open your browser and visit a website to confirm you have internet access.
2. Run a speed test at speedtest.net to check your connection stability.
3. If you are on Wi-Fi, try switching to a wired Ethernet connection.
4. Restart your modem and router to refresh the connection.
5. Check if other applications are able to connect to the internet.

Method 4: Disable VPN and Proxy

VPNs and proxies can interfere with Teams’ connection to Microsoft’s servers, causing the Teams Something went wrong loop. According to Microsoft’s support documentation, VPNs can sometimes cause connectivity issues.

1. Disable VPN: Close your VPN application completely.
2. Disable proxy:
   • Open Windows Settings > Network & Internet > Proxy.
   • Ensure “Use a proxy server” is toggled off.
3. If you’re using a corporate network, contact your IT administrator to check if Teams is blocked.
4. Restart Teams and check if the error is resolved.

Method 5: Update Microsoft Teams

Outdated versions of Teams can contain bugs that cause the Teams Something went wrong loop. According to Microsoft’s support documentation, keeping Teams updated is essential for stability.

1. Open Microsoft Teams (if you can get past the error).
2. Click on your profile picture in the top-right corner.
3. Select “Check for updates”.
4. Teams will check for updates and install them automatically if available.
5. After the update completes, restart Teams.
6. If you cannot open Teams to check for updates, download the latest version from Microsoft’s official website.

Method 6: Reset Microsoft Teams

If the Teams Something went wrong loop persists, resetting Teams can restore default settings and resolve deep-seated issues. According to Microsoft’s troubleshooting guides, resetting the Teams folder is an effective solution.

On Windows:

1. Right-click the Teams icon in the system tray and select “Quit”.
2. Press Windows + R to open the Run dialog.
3. Type %appdata%\Microsoft\Teams and press Enter.
4. Delete the entire Teams folder (or at least the Cache and IndexedDB folders).
5. Restart your computer and relaunch Teams.

On Mac:

1. Quit Teams completely.
2. Open Finder and navigate to ~/Library/Application Support/Microsoft/Teams.
3. Delete the entire Teams folder.
4. Restart your Mac and relaunch Teams.

Method 7: Run Teams in Compatibility Mode (Windows)

Sometimes, compatibility issues with Windows can cause the Teams Something went wrong loop. Running Teams in Compatibility Mode may resolve the issue.

1. Right-click the Microsoft Teams shortcut on your desktop or Start menu.
2. Select Properties.
3. Go to the Compatibility tab.
4. Check “Run this program in compatibility mode for:” and select Windows 8 or Windows 7 from the dropdown.
5. Click Apply and OK.
6. Launch Teams and check if the error loop is resolved.

Method 8: Uninstall and Reinstall Microsoft Teams

If all else fails and the Teams Something went wrong loop persists, uninstalling and reinstalling Microsoft Teams can resolve deeply corrupted installations.

1. Uninstall Teams:
   • On Windows: Go to Settings > Apps > Installed apps, find Microsoft Teams, and select Uninstall.
   • On Mac: Drag Teams from the Applications folder to the Trash.
2. Delete remaining files:
   • On Windows: Delete %appdata%\Microsoft\Teams folder.
   • On Mac: Delete ~/Library/Application Support/Microsoft/Teams folder.
3. Restart your computer.
4. Download and install the latest version from Microsoft’s official website.
5. Sign in and test if the error is resolved.

Method 9: Check Microsoft Server Status

Sometimes the Teams Something went wrong loop is not on your end. Microsoft may be experiencing server issues that affect Teams connectivity.

1. Visit DownDetector’s Microsoft Teams status page.
2. Check if other users are reporting issues with Teams.
3. Visit Microsoft’s official Office 365 status page.
4. If there is a known outage, wait for Microsoft to resolve the issue.

Conclusion: Resolving This Teams Error Loop

When the Teams Something went wrong loop occurs, start with the simplest fixes: completely quit Teams from the system tray and clear the cache. Most cases of this error resolve with these steps. If the problem persists, check your internet connection, disable VPN and proxy, or update Teams. For more stubborn cases, reset Teams, run it in Compatibility Mode, or perform a clean reinstall. By following this guide, you can resolve the Teams Something went wrong loop and get back to your meetings.

Frequently Asked Questions